Enterprise terms
Powered by the Claim Intelligence Engine™—a proprietary evidence intelligence platform that maps and analyzes relationships across military records, medical evidence, personal statements, and supporting documentation to surface potential claim paths, identify evidence gaps, measure readiness, and assemble comprehensive, veteran-reviewable claim preparation packets.
The Platform is intentionally structured as a self-service technology and educational platform designed to assist veterans in independently organizing and preparing documentation related to potential VA disability benefit claims. ClaimPilots acknowledges and respects applicable federal laws and regulations governing representation before the United States Department of Veterans Affairs, including but not limited to 38 U.S.C. § 5904, 38 C.F.R. § 14.627, 38 C.F.R. § 14.629, 38 C.F.R. § 14.636.
All final decisions regarding claim submissions, condition selections, medical documentation, and communications with the VA remain solely the responsibility of the user. The Company continuously reviews its operational structure, workflows, and policies to support compliance with applicable federal and state laws.
The Claim Intelligence Engine™ incorporates advanced machine intelligence, document analysis, reasoning systems, deterministic rules, and proprietary evidence workflows developed specifically for veterans. Machine intelligence is one component of the platform—not the product itself.
ClaimPilots is not a law firm, medical provider, Veterans Service Organization, VA-accredited representative, government agency, or substitute for professional legal or medical advice. Use of the Platform does not create an attorney-client, representative-client, physician-patient, or provider-patient relationship.
The Platform provides educational resources, self-service workflows, records organization, evidence intelligence, and editable draft outputs. Users independently control all decisions, edits, approvals, submissions, and communications with the VA or any third party.
ClaimPilots does not provide legal advice, legal strategy, legal representation, or claim prosecution services. The Platform does not represent users before the VA. Users should consult a qualified attorney, accredited claims agent, or accredited VSO representative when they need legal advice or representation.
The Platform does not diagnose, treat, prescribe, or provide medical opinions. Any medical information, DBQ draft, Nexus draft, or provider-review file is an editable preparation draft unless and until an independent licensed provider determines that a diagnosis, opinion, DBQ, Nexus letter, or signature is medically appropriate.
The Claim Intelligence Engine™ incorporates advanced machine intelligence, document analysis, reasoning systems, deterministic rules, and proprietary evidence workflows developed specifically for veterans. Machine intelligence is one component of the platform—not the product itself. Machine-interpreted outputs may contain inaccuracies, omissions, unsupported assumptions, or formatting errors. All outputs require independent user review, editing, and approval before use.
The Platform incorporates proprietary evidence intelligence infrastructure, deterministic workflow automation, structured processing, relationship mapping, document orchestration, controlled narrative generation, and export rendering.
ClaimPilots does not guarantee VA benefits, ratings, approvals, timelines, provider conclusions, provider participation, DBQ signatures, Nexus signatures, or any other outcome.
Users are responsible for the accuracy, completeness, legality, and appropriateness of all information they enter, upload, edit, export, submit, or share. Users decide whether and how to use any draft or exported material.
Independent licensed providers determine whether any DBQ, Nexus letter, diagnosis, opinion, or signature is medically appropriate. Provider participation, conclusions, and signatures are not promised.
To the maximum extent allowed by law, ClaimPilots is not liable for indirect, incidental, consequential, special, punitive, exemplary, lost-benefit, lost-data, or lost-opportunity damages arising from use of the Platform.
Any dispute arising from the Platform may be subject to binding individual arbitration and waiver of class proceedings to the extent permitted by applicable law. Final arbitration terms should be reviewed by counsel before production launch.
Users agree to indemnify and hold ClaimPilots harmless from claims, losses, liabilities, damages, costs, and expenses arising from user-provided information, misuse of outputs, unauthorized submissions, or violation of these Terms.
The Platform is provided on an as-is and as-available basis. ClaimPilots disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free outputs, and guaranteed regulatory interpretation.
Use of the Platform involves sensitive personal, service, medical, and benefits-related information. Data handling is governed by the Privacy Notice, applicable consent flows, operational security controls, retention policies, and production data-processing terms.
ClaimPilots may update Platform features, workflows, pricing, legal disclosures, compliance controls, and these Terms as the product and regulatory environment evolve.
These Terms are governed by the law identified in the final production terms, without regard to conflict-of-law rules. Governing-law and venue language should be finalized with counsel.